Five Dimensions of Service


Imagine you are a consultant and you have been asked to give a seminar to bank employees on how they can use the five dimensions of service to improve customers’ perceptions about the quality of the bank’s service. What ideas would you give them to better customers’ perception of each of the bank’s service dimensions?

  • Format: Standard
  • Words: 539
  • Pages: 1.5
  • References: 1

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